Terms & Conditions


It’s a small world and we’re delighted to have customers in far-reaching places.

  • United Kingdom – 3/4 day delivery for mainland UK addresses with Hermes
  • Scottish Highlands and Northern Ireland addresses – free postage by Royal Mail Recorded Delivery
  • United States & Canada £15 (remote areas for Canada shipments will be made by Royal Mail Tracked and Signed For service)
  • Europe (EU and Non EU member States) £10
  • Rest of the World £20

All shipments will require a signature on delivery, so please ensure you request your purchase be sent to an address where someone is available to accept delivery.

We use a courier service for all of our shipments. On some occasions, it is not always possible to use a courier for our shipments (for the Scottish Highlands, Northern Ireland and certain parts of Europe and the rest of the world). For these deliveries, we will use the Royal Mail. All postal services are fully trackable.

Deliveries within mainland UK are by courier. Your item will be shipped within 2 working days after you have made your purchase. There are no weekend shipments.

  • Shipments to the US and most parts of Canada are sent by FedEx and take approximately 3 to 7 days.
  • Shipments to most parts of Europe are sent by DPD or equivalent service and take approximately 3-5 days.
  • Shipments to other worldwide destinations are sent by Royal Mail and take approximately 10 days

If you are not available to sign for your delivery, the courier will leave a card saying they have called. A redelivery attempt is usually made for the next working day. Alternatively, you can contact the courier directly to rearrange delivery or a local pick up. Please note that we are not able to give the couriers specific delivery instructions.


We hope that you will be happy with your purchase from Conders. If, however, your new item isn’t suitable, you can return it for a full refund.

To begin the refund process, simply log in to your account or email us with the details.

All that we ask is that your item is returned in its original and unused condition.  Please note that we do not refund items that have been used. The item should be returned in its original (or similar) box to ensure that it is protected and arrives back in perfect condition.  We would ask that items are not returned in padded envelopes or folded as they need to reach us undamaged and in a resalable condition.

All items should be returned within 28 days of receipt. Please ensure that a copy of the order note is enclosed with the package, so that we can trace your details and ensure that there are no delays in processing your refund.

All items should be returned to:-


PLEASE EMAIL us at info@conders.co.uk to arrange the return. We aim to reply the same day.

We would recommend that you return your item by Recorded Delivery as we cannot be held responsible for any lost packages.

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. Please allow up to 3 days for your return to be processed.

Postage costs are not refunded.


If you are returning your item from outside of the UK and European Union, please contact info@conders.co.uk so we can provide the return instructions based on your country.  Please note that postage costs are not refunded and we do not provide returns labels.